Assistance and Training

 

Technical assistance and training. Complete before- and after-sales service.

 

Fila supplies not just products, but also global assistance, via telephone, on-site and over the web for:


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• retailers

• manufacturers

• planners

• professional users

• consumers

 

A few figures give a clear idea of Fila’s commitment to helping clients:

- more than 10,000 operators in the sector attend Fila training and refresher courses every year to learn the correct use of our products, with the aid of hands-on technical trials.

- over 900 on-site inspections every year;

- more than 11,000 cases of telephone assistance every year.



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Fila also provides client assistance over the phone, via e-mail and fax and through our website, which has more than 25,000 individual visitors every month.

And that’s not all… for over a year now Fila has also been present on various social media: Facebook, Twitter, Flikr, YouTube and also a surface care blog, which all aim to further increase direct dialogue with our clients.

Whether you are planners, floor manufacturers, retailers, treatment specialists or end users, we are always right there by your side. Ensuring prompt service, wherever you are.

For more info and to enrol on our training courses, visit  www.training.filachim.com

 

PRIVACY CODE – ITALIAN LEGISLATIVE DECREE NO. 196/2003 (INFORMATIVE NOTES AND CONSENT)

According to Art.13 Law 196/03, Fila Industria Chimica Spa is pleased to inform you that your personal data will be processed in printed, computing and telematic forms ways according to the Privacy Code in force.

Processing of such data will take place only for statistics, commercial and marketing purposes. Entering of such data is optional, however should you decide not to enter it, Fila Industria Chimica Spa will not be able to register your data in your own data file and therefore will be unable to get in touch with you and follow up any eventual business relations with you. With reference to the said data, you can exercise your rights as detailed in sub Art.7 of Law n.196/2003. Head of data treatment is Fila Industria Chimica Spa with legal office in San Martino di Lupari (PD) 35018 Via Garibaldi 58. This being stated, signing this notice you consent to the processing of your data for the aforesaid purposes by Fila Industria Chimica Spa and its customers operating in the tourism field.