What to do if

Terracotta, quarry tiles and bricks
Washing after laying
Washing initial
There are cement residues left on the surface after laying

After laying, terracotta/quarry tiles may have residues of plaster or salt efflorescence.We recommend washing the surface with DETERDEK acid detergent.If “sponging” was not carried out with care, more stubborn encrusted dirt may remain and this calls for intervention with stronger acid products like FILAPHZERO.This product is also recommended for washing walls.For dilution and application of both products, read the instructions on the label carefully.

 
 
 
Salt efflorescence on the floor
Salt efflorescence has appeared on the floor

 After acid washing, salt efflorescence may at times reappear on the dry floor. This may happen if the floor was washed too soon or incorrectly. Check that the interval between laying and acid washing was respected and then repeat the operation using DETERDEK or FILAPHZERO.

 

Waiting times between laying and acid washing:

40 days for traditional laying with cement and concrete;

15 days for laying with adhesive;

2-3 months for hand-made terracotta laid with cement.

N.B.: much longer times may be necessary during the winter if the room is not heated


 
 
 
Stain protection/water repellent treatment
Protect my windowsills
I would like to protect my windowsills from dirt and bad weather

A water-repellent product like FILAHP98 (water-based) or FILAES82 (solvent-based) can be used to make terracotta windowsills waterproof.The products must be used on perfectly clean dry surfaces.

 
 
 
Protect my garden wall
I would like to protect my garden wall from dirt and bad weather

 A water-repellent product like FILAHP98 (water-based) or FILAES82 (solvent-based) can be used to make terracotta/brick garden walls waterproof.This protective treatment stops the absorption of water, thus preventing the formation of mould and moss.The products must be used on perfectly clean dry surfaces.


 
 
 
Protect my fireplace from damp patches
I would like to protect my fireplace from damp patches and greasy stains

FILAW68 (water-based) or FILAFOB (solvent-based) products can be used to protect the outside of fireplaces in terracotta/brick from stains. The products must be used on perfectly clean dry surfaces.



 
 
 
How to protect and ehnance
How to protect and ehnance the colour of fairfaced brickwork and make it look like new

 Apply FILAPT10 to untreated, clean, dry bricks. We recommend applying at least 2 coats of product with a large paintbrush, waiting about an hour between applications. The bricks will look like new and will not crumble.




 
 
 
The internal part in bricks
The internal part in bricks tends to give off dust. How can I protect it?

  To prevent the wall giving off dust, a natural-effect wax like FILAMATT can be used, applying two coats directly with a paintbrush. The wax will prevent the material from flaking and at the same time will protect the surface from dirt.

 
 
 
There are damp patches on my outside terrace
There are damp patches on my outside terrace paved with terracotta/quarry tiles

If there are cracks in terracotta or quarry tiles and water infiltration, we recommend applying SALVATERRAZZA consolidating water-repellent product to the material when clean and dry.Apply the product with a paintbrush, working well into the grouting and any cracks.Remove any excess product that has not been absorbed with a cloth or kitchen paper.Follow the instructions on the label carefully.

 
 
 
Ordinary maintenance
The floor is opaque after maintenance
After maintenance my floor looks dull

After washing with detergent or wash&wax, your floor may look dull due to residues of detergent or washing water.To avoid this, we recommend polishing with a woollen cloth or machine polisher every time you clean it.Using a machine polisher often keeps the sheen fresh and free from marks.A floor that is polished periodically gets less dirty and needs less washing.

 
 
 
Extraordinary maintenance
Moss and algae have formed on your outdoor paving
Moss and algae have formed on your outdoor paving

Spray FILANOALGAE directly on the surface. The product will start to work immediately, removing the moss. After a few days it can be washed with a high pressure water jet cleaner or you can wait for the first rainfall. To prevent the moss reforming, apply 2 coats of FILAES82 or FILAHP98 to clean dry paving

 
 
 
My floor has lost its original sheen
My floor has lost its original sheen

This is when extraordinary maintenance is called for.If the floor is just dull, but otherwise in good condition, in other words without bad stains, greasy or of any other kind, it needs cleaning with FILAPS87 and rinsing.When dry, apply a coat of FILANATURWAX, taking care not to use too much and a coat of maintenance coat. Polish to complete.If the floor is also very dirty with bad stains, it is better to use FILASOLV for more effective removal of the solid wax mixed with dirt.When dry, apply a more generous coat of FILANATURWAX and a coat of finishing wax.

 
 
 
Salt efflorescence has appeared
Salt efflorescence has appeared on my floor/wall covering

This phenomenon tends to occur particularly on outside paving where damp due to absorption of rainwater or insufficient insulation of the foundation brings water-soluble salts to the surface, which react on contact with the air and become insoluble.Use DETERDEK diluted 1:5 to clean off this efflorescence, rinsing afterwards. If the phenomenon occurs frequently, you can apply FILAES82 anti-efflorescence product.Apply two coats of FILAES82 to perfectly dry floor, with 24 hours in between.


 
 
 
The weather has blackened my outdoor paving
The weather has blackened my outdoor paving

Rain, dust and smog can blacken outdoor terracotta paving. Washing with DETERDEK diluted 1:5 will remove dirt.


 
 
 
Stain removal
Some candle wax has dripped on the floor.
Some candle wax has dripped on the floor.

The wax can be removed with undiluted FILASOLV, rubbing with a green abrasive sponge and removing residues with kitchen paper.We recommend reapplying wax protection treatment on interior floors after cleaning.

 
 
 
The floor under a vase has become lighter
The floor under a vase has become lighter

There are two possible reasons for terracotta under a vase turning pale: 1. simple limescale residues from the water (this is often seen under radiators that drip too). To restore it, just wash the area in question with DETERDEK (after stripping the wax with FILAPS87 and/or FILASOLV if necessary) and then reapplying maintenance wax; 2. the wax is affected by the particularly high levels of damp under the plant. In this case use FILAPS87 and/or FILASOLV to strip the wax from the tiles in question, rubbing with an abrasive sponge and mopping up the residues with kitchen roll or dry cloths. Then reapply a coat of FilaNATURWAX and a coat of maintenance wax to finish. To prevent it happening again we recommend standing the vase on plant pot holders with four feet

 
 
 
Tyres have blackened your outdoor paving
Tyres have blackened your outdoor paving

 Wash with FILAPS87. Rub hard with a yard brush or use a single-brush machineand green disc. Rinse with water.


 
 
 
Cold oil has dripped onto the treated floor
Cold oil has dripped onto the treated floor

When wiped up within a few hours using kitchen roll and then washed with FILACLEANER, cold oil will not leave a mark. If however it is left on the surface for longer, it may leave a slight mark, which can be removed using FILANOSPOT directly on the tile or tiles in question. Leave to dry for a few minutes then remove the white powder that has formed with a brush. Wipe with a damp cloth. Once dry, apply a new coat of wax. WARNING: if terracotta stains too quickly with cold oil, it means it needs waxing or that incorrect maintenance has been carried out.


 
 
 
Alcohol or ammonia has dripped onto the waxes floor
Alcohol or ammonia has dripped onto the waxes floor

Alcohol and ammonia, or products containing these substances whiten waxes. In this situation use FILAPS87 to strip the wax from the entire tile. Rinse with water and apply a coat of pure wax.


 
 
 
Black heel marks have appeared on a waxed floor
Black heel marks have appeared on a waxed floor

It is normal for rubber heels and rubber chair or furniture leg tips to sometimes leave black scuff marks on treated terracotta. To eliminate them, use FILACLEANER detergent and a damp abrasive sponge. Rub, rinse and then reapply the maintenance wax. When these black marks appear frequently it means that the terracotta is dry and needs waxing, and the rough surface causes friction with shoe heels. We recommend washing the floor with neutral FILACLEANER detergent. Once clean and dry, apply a coat of liquid finishing wax

 
 
 

PRIVACY CODE – ITALIAN LEGISLATIVE DECREE NO. 196/2003 (INFORMATIVE NOTES AND CONSENT)

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